If you have a complaint about the service provided by us you should:
Let us know your concerns. We value your feedback and the opportunity to improve our service. In the first instance, please let us know your concerns.
Alternatively, you can email or write setting out details of your complaint to :
The Complaints Manager, Wealth Tactics Pty Ltd
|Tel:||0414 977 413|
PO Box 3838, Australia Fair QLD 4215
Outline the specific areas of service, which have not met with your satisfaction. Detail in your letter, as simply as possible, all the facts relating to your complaint and how you believe we can investigate and resolve this matter to your satisfaction.
We will investigate your complaint and will make every effort to ensure you receive a fair and prompt reply. We will endeavour to resolve your complaint within 30 business days. We will keep you informed of what is happening to your complaint if this investigation cannot be resolved within this time.
If you still do not get a satisfactory outcome, you have the right to take the complaint to an external dispute resolution scheme.
You can write to the Australian Financial Complaints Authority:
|Phone:||1800 931 678|
|Post:||Australian Financial Complaints Authority
GPO Box 3. Melbourne VIC 3001